Terms & Conditions

Customer Terms and Conditions

We Deliver Local Limited Customer Terms

‘We Deliver Local’ and ‘Beelivery’ are trade names of We Deliver Local Ltd.

Customer Agreement

Our agreement with you is solely in relation to the provision of software to enable you to order a delivery and only becomes binding on us when a delivery driver agrees to deliver your order and enters into a contract with you on the terms of a Delivery Agreement between you and the driver. The terms of the Delivery Agreement are here.

We are not responsible for the delivery driver who makes the delivery to you, nor for the items that he/she delivers. However, we do take all reasonable steps to ensure that you are happy with the service that the delivery driver provides to you.

After you order, we attempt to find a driver who can purchase the items that you have ordered on your behalf and to deliver them to you. By placing an order, you agree that we can share your personal details (including location and phone number) with nearby drivers. We cannot guarantee delivery and if we cannot find a driver within 40 minutes of the time that you place your order, we will cancel the order and send you an email or text message notifying you of cancellation.

We use your card details to pre-authorise payment for your items. Payment is then taken by us on delivery by the driver. By providing the PIN number that we have given you to a driver, you will confirm receipt of the delivery.

You have the option to select anything from same day delivery to delivery up to 12 hours in advance.

You can cancel an order by contacting us at any time up until the day of delivery.

If you cannot resolve a complaint with a driver to your satisfaction, you may contact us and we will assist in finding a resolution.

Driver Terms and Conditions

We Deliver Local Limited Driver Terms

‘We Deliver Local’ and ‘Beelivery’ are trade names of We Deliver Local Ltd.

Driver Agreement

You deliver products as a self-employed driver to customers referred to you by us. This means that you are responsible for ensuring that you comply with the law in all ways relevant to the provision of the services including in relation to driving and insurance. You are also responsible for providing the services on time and in a professional manner, including the way in which you present yourself to each customer and otherwise relate to each customer. You are responsible for paying any taxes due in relation to your earnings from providing services using this web site.

Deliver Local does not provide legal or accountancy advice and we encourage you to obtain proper advice to ensure that you meet all of the legal requirements applicable to you

By signing up on our website you confirm that you have the right to work in the UK as a self-employed contractor. You also agree promptly to provide the information in relation to your identity and your right to work that we request from you from time to time.

You agree that we may contact you with details of a delivery at any time that you specify by way of our app that you are available to provide services. Each delivery will be allocated to the first driver to respond to those details. We give no guarantee that a minimum number of deliveries (or indeed any deliveries) will be offered to you. When you agree to make a delivery, you enter into a contract with the customer on the terms of a Delivery Agreement. The terms of the Delivery Agreement are .

You must fulfil the terms of a Delivery Agreement using your own money (where necessary including substitute items in accordance with our substitution policy), enter the prices of the items in our app (marking any items that are out of stock) and deliver the items to the address by the time specified in the order. Once delivery is complete, you must confirm this by way of our app. You buy the items as the agent of the customer.

We will (subject to receiving from you a copy of the receipt you obtain from the shop(s) as a ‘walk-in customer’) pay you the price charged to you by the shop(s) for the items delivered and the agreed delivery fee, the day after delivery. You agree that we are entitled to retain a service fee per order.  This is calculated by subtracting the following amounts from the amount paid to us by the customer: the agreed delivery fee and any bonus; the amounts applicable to the products which are purchased for the customer; and any sums that we pay to the customer for compensation as a result of you failing fully to fulfil your obligations under these terms.

You should not contact a customer except for reasons that are directly connected with the delivery. You should not make a delivery to a customer referred by us to you except via us and using our app.

We grant you a non-exclusive licence to use our app. You agree that you will only use the app in accordance with our instructions and that you will not do anything in relation to our app which is inconsistent with our ownership of the app. In particular, you will keep your password for the app confidential and will not allow anyone else to use the app.

If you are delivering alcohol or tobacco and the customer appears to be under the age of 25, you must ask to see the customer’s driving licence or passport for proof of age. No other proof of age is acceptable. If the customer cannot provide this valid ID, you must return any alcohol or tobacco to the shop where you bought it for a refund. You will still be paid for the delivery.

You agree that you will permit us such rights in relation to the device that you use to provide the services as we require to track your location. This is to enable us to send you orders for delivery in your location, track your progress, prevent fraud and improve our service. We will only use the personal data that we acquire as a result for these purposes.

You must report any discrepancies in payments within 14 days and mistakes cannot be rectified after this time.

Agreement between Driver and Customer

We Deliver Local Limited (‘Beelivery’): Driver/Customer Delivery Agreement

The agreement between you and the delivery driver is made when the driver agrees to deliver the items in your order to you. The agreement is on these terms and no other terms.

If a driver is not found within 40 minutes of the time that you place your order with Beelivery, no agreement will be made as the order will be cancelled automatically.

You are responsible for checking a delivery immediately and notifying the driver of any errors in that delivery. Mistakes cannot be rectified later.

All purchases, including alcohol and tobacco, are made directly from local shops. The driver agrees to buy the purchases from the shop as your agent. This means that if you have any issues with the quality of the items delivered then you should raise them with the shop itself. As some items are weighed and cut to order, refunds may not always be possible unless the items are faulty or not as described.

The driver is responsible solely for delivery of the items.

You agree to pay the driver the total amount specified in your order which includes the driver’s delivery fee and service fee.

You must be ready at the delivery address at the agreed time as deliveries will not be left without signature and, where applicable, proof of age. If you cannot provide proof of age where required, the relevant items will be returned to the shop and you will be charged a fee.

You must confirm receipt of delivery by providing the PIN number issued by Beelivery to the driver.

The driver aims to deliver within 90 minutes of you placing your order (or the timescale notified to you at the time of booking). However, occasionally drivers may take longer to deliver due to circumstances outside their control, such as heavy traffic. Likewise, the driver does not guarantee that the items you order will be available. You will not be charged if an item is not available because it is out of stock. If an item does not match the item that you ordered, then you can ask the driver to take it back and you will not be charged for that item.

The driver will deliver on the delivery day that you select.

You can cancel an order by contacting Beelivery at any time up until (but not including) the day of delivery. In Scotland, the sale of alcohol is prohibited before 10am and after 10pm. Deliveries of alcohol are prohibited between 12am and 6am.

Privacy Policy

Privacy Policy

This privacy policy aims to give you information on how We Deliver Local, trading as Beelivery collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter use our service. We Deliver Local is the controller of your data for the purposes of the Data Protection Act 2018.

We may as a result of your interaction with our website and our communications with you, hold and process personal information obtained about you. The types of personal information we collect may include:

• Your name.
• Your phone number.
• Your email address.
• Your address.
• Your order details • For drivers, also your registration number, driving license details and any KYC details you supply

When you visit the site, we may also collect certain information such as the type of computer operating system that you use and your internet service provider. We sometimes use this information to improve the design and content of the website and enable us to personalise your experience.

The personal information that you provide will be used by us:

• To provide our e-commerce services.
• To identify you as a registered user when you log in to the website and re-visit the Website
• To register you for and send you newsletters.
• To improve our site and our services.
• To provide suggestions and personalise your experience on the website.
• as required by law enforcement officials including for the purpose of investigating crime.

Your payment card details are stored by our trusted payment fulfilment partner and not by us.

We will provide a customer’s address, phone number and the items in the order to the freelance delivery driver in the area who has agreed to make a delivery so that s/he may fulfil the delivery. We require our drivers to respect the security of your personal data and to treat it in accordance with the law. We do not allow our drivers to use your personal data for their own purposes and only permit them to process your personal data to deliver to you and in accordance with our instructions.

We will provide a driver's name and phone number to the customer if s/he requests it.

You can ask us to stop sending you newsletters and other marketing messages at any time by following the opt-out links on any marketing message sent to you OR by contacting us at any time.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

We keep the personal data you provide for as long as you have an account in order to provide you with our services. We will delete or amend this information and/or provide you with a copy upon your request. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Welcome to We Deliver Local Limited's privacy policy. Our trade names are ‘Beelivery’ and ‘We Deliver Local’.

Beelivery respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1. Important information and who we are

Purpose of this privacy policy

This privacy policy aims to give you information on how We Deliver Local Limited collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter or purchase a service.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

Controller

We Deliver Local Limited is the controller and responsible for your personal data (referred to as “Beelivery”, "we", "us" or "our" in this privacy policy).

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on 11/04/2019.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
• apply for our services;
• create an account on our website;
• request marketing to be sent to you;
• enter a competition, promotion or survey; or
• give us feedback or contact us.
• Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
• Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:

Technical Data from the following parties:

• analytics providers such as Google based outside the EU;
• advertising networks
• search information providers.

• Contact, Financial and Transaction Data from providers of technical and payment services.
• Identity and Contact Data from data brokers or aggregators.

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.

View the glossary to find out more about the types of lawful basis that we will rely on to process your personal data.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see [LINK TO YOUR COOKIE POLICY].

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of your personal data

We may share your personal data with the parties set out below for the purposes set out in the table [Purposes for which we will use your personal data] above.

• External Third Parties as set out in the [Glossary].
• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International transfers

Many of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
• Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

In some circumstances you can ask us to delete your data: see [your legal rights] below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• [Request access to your personal data].
• [Request correction of your personal data].
• [Request erasure of your personal data].
• [Object to processing of your personal data].
• [Request restriction of processing your personal data].
• [Request transfer of your personal data].
• [Right to withdraw consent].

If you wish to exercise any of the rights set out above, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Glossary

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

THIRD PARTIES

External Third Parties

• Service providers acting as processors who provide IT and system administration services.
• Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
• Google, Facebook, Zendesk, Trustpilot, Cloudflare, Microsoft

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

• If you want us to establish the data's accuracy.
• Where our use of the data is unlawful but you do not want us to erase it.
• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
• You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Website Disclaimer

Website Disclaimer

The information contained in this web site is for general information purposes only. The information is provided by We Deliver Local and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the web site or the information, products, services, or related graphics contained on the web site for any purpose.

Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, arising out of, or in connection with, the use of this web site Through this web site you are able to link to other web sites which are not under the control of We Deliver Local. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the web site up and running smoothly. However, We Deliver Local takes no responsibility for, and will not be liable for, the web site being temporarily unavailable due to technical issues beyond our control.

We Deliver Local, its officers, employees, contractors or content providers shall not be liable for any loss or damage arising from or otherwise in connection with your use any information or content on www.wedeliverlocal.co.uk or www.beelivery.com.