Terms & Conditions

Customer Terms and Conditions

We Deliver Local Limited Customer Terms

We Deliver Local Limited trading as ‘Beelivery’ ("Beelivery") provide website features to you when you visit or shop at www.beelivery.com (the "Website") (“Beelivery Services”). Please see our Privacy Notice and our Cookies Notice to understand how we collect and process your personal information through Beelivery Services. Beelivery provides the Beelivery Services and sells the services to you subject to the conditions set out on this page.

Conditions of Use

Please read these conditions carefully before using Beelivery Services. By using Beelivery Services, you confirm your agreement to be bound by these conditions. When you use a Beelivery Service (for example Beelivery applications for mobile), you will also be subject to the terms, guidelines and conditions applicable to that Beelivery Service ("Service Terms"). If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will control.

Our agreement with you is solely in relation to the provision of software to enable you to order a delivery and the terms of this Conditions of Use only become binding when a delivery driver agrees to deliver your order and enters into a contract with you on the terms of a delivery agreement between you and the driver.

Beelivery is not responsible for the delivery driver who makes the delivery to you, nor for the items that he/she delivers. However, we do take all reasonable steps to assist in ensuring that you are happy with the service that your delivery driver provides to you.

After you order, we attempt to find your driver who can purchase the items that you have ordered on your behalf and to deliver them to you. By placing an order, you agree that we can share your personal details (including location and phone number) with nearby drivers. We cannot guarantee delivery or fulfillment of all the items within your order and if we cannot find your driver within 40 minutes of the time that you place your order, we will cancel the order and send you an email or text message notifying you of cancellation.

We use your card details to pre-authorise payment for your items. We then take payment on delivery by your driver. Beelivery will provide you with a secure PIN, which, you will be required to provide your driver upon delivery. It is your responsibility to keep this PIN secure and not provide it until the point of delivery. Beelivery accepts no liability for loss or unauthorised use of this PIN. By providing the PIN number that we have given you to your driver, you will confirm receipt of the delivery.

You can cancel an order by contacting us at any time up until (but not including) the day of the selected delivery.

If you cannot resolve a complaint with your driver to your satisfaction, you may contact us and we will assist in finding a resolution.

1. ELECTRONIC COMMUNICATIONS
When you use any Beelivery Service or send e-mails to us, you are communicating with us electronically. We will communicate with you electronically in a variety of ways, such as by e-mail, text, in-app push notices or by posting e-mail messages or communications on the website or through the other Beelivery Services. For contractual purposes, you agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.

2. RECOMMENDATIONS AND PERSONALISATION
As part of the Beelivery Services, we may recommend features, products, and services, including third party ads that might be of interest to you, identify your preferences, and personalise your experience.

3. COPYRIGHT, AUTHORS' RIGHTS AND DATABASE RIGHTS
All content included in or made available through any Beelivery Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations is the property of Beelivery or its content suppliers copyright, authors' rights and database right laws. You may not extract and/or re-utilise parts of the content of any Beelivery Service without our express written consent. You may also not create and/or publish your own database that features substantial parts of any Beelivery Service (e.g. our prices and product listings) without our express written consent.

4. TRADEMARKS
Graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Beelivery Service are trademarks or trade dress of Beelivery. Beelivery's trademarks and trade dress may not be used in connection with any product or service that is not Beelivery's, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Beelivery. All other trademarks not owned by Beelivery that appear in any Beelivery Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Beelivery.

5. LICENCE AND ACCESS
Subject to your compliance with these Conditions of Use and applicable Service Terms, Beelivery or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make personal and non-commercial use of the Beelivery Services. This licence does not include any resale or commercial use of any Beelivery Service or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Beelivery Service or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Beelivery or its licensors, suppliers, publishers, rights holders, or other content providers. No Beelivery Service, nor any part of any Beelivery Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of Beelivery without our express written consent. You may not use any meta tags or any other "hidden text" utilising Beelivery's names or trademarks without our express written consent.

You may not misuse the Beelivery Services. You may use the Beelivery Services only as permitted by law. The licences granted by Beelivery terminate if you do not comply with these Conditions of Use or any Service Terms.

6. YOUR ACCOUNT
You may need your own Beelivery account to use certain Beelivery Services, and you may be required to be logged into the account and have a valid payment method associated with it.

If you use any Beelivery Service you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided.

You must not use any Beelivery Service: (i) in any way that causes, or is likely to cause, any Beelivery Service, or any access to it to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or (iii) to cause annoyance, inconvenience or anxiety.

We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Conditions of Use or any other applicable terms and conditions, guidelines or policies.

7. THIRD PARTY BUSINESSES
Parties other than Beelivery will provide the products as advertised on this website. We are not responsible for examining or evaluating, and we do not warrant the products of, any of these third party businesses or individuals. Beelivery does not assume any responsibility or liability for the actions or products, of all of these or any other third parties.

8. BEELIVERY'S ROLE
Beelivery provides a platform for you to order products from third party sellers. While Beelivery as a service provider helps facilitate transactions that are carried out on the Beelivery website, Beelivery is neither the buyer nor the seller of the advertised products. Beelivery provides a service for customers to order products and complete transactions. Accordingly, the contract formed at the completion of a sale for these third party products is between you and the driver we procure to fulfill your order. Beelivery is not a party to this contract nor assumes any responsibility arising out of or in connection with it nor is it the drivers agent.

9. LIABILITY
We will do our utmost to ensure that availability of the Beelivery Services will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to Beelivery Services may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

We will not be liable for any loss or damage in contract, negligence or otherwise where:

• There is no breach of a legal duty of care owed to you by us
• The loss or damage is not a reasonably foreseeable result of an such breach
• Any loss or damage (or increase in loss or damage) results from a breach by you of these terms and conditions
• Nothing in these Terms and Conditions excludes or limits our liability for fraudulent misrepresentation or for death or personal injury caused by our negligence
• Nothing in these Terms and Conditions shall affect your statutory rights

10. AMENDMENTS TO THE CONDITIONS OF USE
We reserve the right to make changes to any Beelivery Services, policies, terms and conditions including these Conditions of Use, and Service Terms at any time. You will be subject to the terms and conditions, policies and Conditions of Use in force at the time that you use the Beelivery Services. If any of these Conditions of Use is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

11. WAIVER
If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.

12. OUR CONTACT DETAILS
This website is owned and maintained by We Deliver Local Limited. You can write to us
Sherwood House
9 West Street
Congleton
Cheshire CW12 1JN

13. APPLICABLE LAW
These conditions are governed by and construed in accordance with the laws of England and Wales.

Driver Terms and Conditions

We Deliver Local Limited Driver Terms

We Deliver Local Limited Driver Subcontract (Update June 2020)

We Deliver Local Limited trading as ‘Beelivery’ ("Beelivery") provide website features to customers (“Customer”) when they visit or shop at www.beelivery.com (the "Website") (“Beelivery Services”). Following placement of an order on the website Beelivery may sub contract the agreement for services it holds with the Customer to you (“Driver”) (“Sub Contract”).

WHEREAS:

(A) By a contract updated June 2020, which can be located on the Website, and made between Beelivery and the Customer, the Customer has contracted with Beelivery to provide certain provision of services (the “Services”) (which contract, as the same may be amended over time, is referred to as the “Principal Contract”).
(B) By this Agreement made between Beelivery and the Driver, Beelivery has appointed the Driver as Beelivery’s subcontractor in relation to certain of the Services from time to time (which Sub-Contract, as the same may be amended over time, is referred to as the “Agreement”).
(C) Under the terms of the Principal Contract Beelivery agreed to procure that certain of its Drivers enter into an agreement in the form of this Agreement.

IN CONSIDERATION OF the covenants and agreements contained in this Agreement and the parties hereby agree as follows:

1. Duty of Care Undertaking
1.1 The Driver warrants to and undertakes to the Beelivery that:
(a) it shall comply with all the Driver’s obligations under the Agreement and shall perform its duties under the Agreement and under any supplemental agreements entered into after the date of the Agreement varying such duties under the Agreement;
(b) the Driver will exercise all the reasonable skill care and diligence in its performance of the Agreement; and
(c) insofar as it is required by the terms of the Agreement to provide information to Beelivery such information shall be supplied properly and in a timely manner.

2. Variations to or termination of the Agreement
2.1 Beelivery may:
(a) make any change to the terms of the Agreement; and/or
(b) terminate, seek to terminate, treat the same as having been repudiated or discontinue the performance of its duties and responsibilities under the Agreement in each case without the prior written consent of the Driver.

3. Assignment
3.1 The Driver shall not be entitled to assign transfer, charge or otherwise dispose of all or any of its rights or liabilities arising under this Agreement.
3.2 Beelivery shall be entitled without the consent of the Driver to assign all or any of its rights and benefits arising under this Agreement at any time to any person company or other entity.
3.3 Beelivery shall notify the Driver upon each occasion that it shall assign this Agreement.

4. Notices
4.1 Any notice or other communication (including any service of process or other proceedings) given or made under or in connection with the matters contemplated in this Agreement shall be in writing and shall be given or made by delivering it by hand or sending the same by prepaid first class recorded delivery post to the relevant address provided to the parties of this Agreement or such other address as shall be notified (in accordance with this Clause) by the party concerned to the other parties.
4.2 Any notice or other communication, if sent by post shall be deemed to have been served 48 hours after posting and, in proving such service, it shall be sufficient to prove that the notice was properly addressed stamped and put into the post, and if delivered by hand shall be deemed to have been served on such delivery.

5. Miscellaneous
5.1 The provisions of this Agreement shall be without prejudice to any other right of action that Beelivery may have in tort or otherwise.
5.2 By accepting the Services from Beelivery the Driver confirms to be bound by the terms and conditions of this Agreement.
5.3 A person who is not a party to this Agreement shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.
5.4 No failure or delay by any party in exercising any right, power or privilege under this Agreement shall impair such right, power or privilege or be construed as a waiver thereof nor shall any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other right, power or privilege.
5.5 No waiver of any of the provisions of this Agreement shall be effective unless it is expressly stated to be a waiver and communicated to the relevant party in writing.
5.6 Nothing herein contained shall be deemed or construed to create a co-partnership, employment agreement or joint venture between the parties hereto and the services of the Driver shall be rendered as an independent contractor and not as agent for Beelivery.
5.7 The Driver is insured as required by DVLA to perform the Services from time to time, and hereby warrants and guarantees to Beelivery that it shall adhere to all applicable laws and regulations required of it in the performance of the Services. Beelivery accepts no liability for breach by the Driver of any law or regulation.
5.8 The Driver agrees to promptly to provide the information in relation to the Drivers identity and right to work that Beelivery may request from time to time.
5.9 The Driver agrees that Beelivery may contact the Driver with details of a delivery at any time that you specify by way of our app that you are available to provide the Services. Each delivery will be allocated to the first driver to respond to those details.
5.10 Beelivery provides no guarantee in relation to a minimum number of deliveries (or indeed any deliveries) that will be offered to the Driver. When the Driver agrees to make a delivery, the Driver will be bound to the terms of this Agreement.
5.11 The Driver must fulfill the terms of this Agreement using its own money (where necessary including substitute items in accordance with our substitution policy), enter the prices of the items in our app (marking any items that are out of stock) and deliver the items to the address by the time specified in the order. Once delivery is complete, you must confirm this by way of our app.
5.12 Beelivery will (subject to receiving from the Driver a valid copy of the receipt it obtains from the shop(s)) pay the Driver the price charged by the shop(s) for the items delivered and the agreed delivery fee, the day after delivery. The Driver agrees that we are entitled to retain a service fee per order. This is calculated by subtracting the following amounts from the amount paid to us by the Customer: the agreed delivery fee and any bonus; the amounts applicable to the products which are purchased for the Customer; and any sums that we pay to the Customer for compensation as a result of you failing fully to fulfill your obligations under this Agreement.
5.13 The Driver warrants not to contact a Customer except for reasons that are directly connected with the delivery. You should not make a delivery under this Agreement to a Customer unless the Customer has been specifically referred to the Driver from Beelivery via the app.
5.14 Beelivery grants the Driver a non-exclusive license to use the app. The Driver agrees that it will only use the app in accordance with Beelivery’s instructions and that it will not do anything in relation to the app, which is inconsistent with the ownership of the app. In particular, the Driver warrants that it will keep its password for the app confidential and will not allow anyone else to use the app.
5.15 If the Driver is delivering alcohol or tobacco and the Customer appears to be under the age of 25, the Driver warrants to obtain proof of identity from the Customer in the form of either a driving license or passport for proof of age. No other proof of age is acceptable. If the Customer cannot provide this valid ID, the Driver must not provide alcohol or tobacco this to the Customer and shall attempt to return any alcohol or tobacco to the shop where it was bought for a refund. The Driver will still be paid for the delivery.
5.16 The Driver agrees that it will permit Beelivery such rights in relation to the device that it uses to provide the Services as Beelivery requires to track your location. This is to enable Beelivery to send the Driver orders for delivery in its location, track its progress, prevent fraud and improve the Beelivery service. Beelivery will only use the personal data that we acquire as a result for these purposes.
5.17 The Driver must report any discrepancies in payments within 14 days and mistakes will not be rectified after this time.

6. Law and Jurisdiction

This Agreement shall be governed by English Law and be subject to the exclusive jurisdiction of the English Courts.

Agreement between Driver and Customer

We Deliver Local Limited (‘Beelivery’): Driver/Customer Delivery Agreement

The agreement between you ("The Customer") and the delivery driver and is made when your driver agrees to deliver the items in your order to you. The agreement is on these terms and no other terms.

If a driver is not found then no agreement will be made as the order will be cancelled automatically.

You are responsible for checking a delivery immediately and notifying the driver of any errors in that delivery. Mistakes cannot be rectified later.

All purchases, including alcohol and tobacco, are made directly from local shops. Your driver agrees to buy the purchases from the shop as your agent. This means that if you have any issues with the quality of the items delivered then you should raise them with the shop itself. As some items are weighed and cut to order, refunds may not always be possible unless the items are faulty or not as described.

Your driver is responsible solely for delivery of the items.

You agree to pay your driver the total amount specified in your order which includes the driver’s delivery fee and service fee.

You must be ready at the delivery address at the agreed time as deliveries will not be left without signature and, where applicable, proof of age. If you cannot provide proof of age where required, the relevant items will be returned to the shop and you will be charged a fee.

You must confirm receipt of delivery by providing the PIN number issued by Beelivery to your driver.

Your driver aims to deliver within 90 minutes of you placing your order (or the timescale notified to you at the time of booking). However, occasionally drivers may take longer to deliver due to circumstances outside their control, such as heavy traffic. Likewise, your driver does not guarantee that the items you order will be available. You will not be charged if an item is not available because it is out of stock. If an item does not match the item that you ordered, then you can ask the driver to take it back and you will not be charged for that item.

You can cancel an order by contacting Beelivery. In Scotland, the sale of alcohol is prohibited before 10am and after 10pm. Deliveries of alcohol are prohibited between 12am and 6am.

Privacy Policy

Privacy Policy

This privacy policy aims to give you information on how We Deliver Local, trading as Beelivery collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter use our service. We Deliver Local is the controller of your data for the purposes of the Data Protection Act 2018.

We may as a result of your interaction with our website and our communications with you, hold and process personal information obtained about you. The types of personal information we collect may include:

• Your name.
• Your phone number.
• Your email address.
• Your address.
• Your order details
• For drivers, also your registration number, driving license details and any KYC details you supply

When you visit the site, we may also collect certain information such as the type of computer operating system that you use and your internet service provider. We sometimes use this information to improve the design and content of the website and enable us to personalise your experience.

The personal information that you provide will be used by us:

• To provide our e-commerce services.
• To identify you as a registered user when you log in to the website and re-visit the Website
• To register you for and send you newsletters.
• To improve our site and our services.
• To provide suggestions and personalise your experience on the website.
• as required by law enforcement officials including for the purpose of investigating crime.

Your payment card details are stored by our trusted payment fulfilment partner and not by us.

We will provide a customer’s address, phone number and the items in the order to the freelance delivery driver in the area who has agreed to make a delivery so that s/he may fulfil the delivery. We require our drivers to respect the security of your personal data and to treat it in accordance with the law. We do not allow our drivers to use your personal data for their own purposes and only permit them to process your personal data to deliver to you and in accordance with our instructions.

We will provide your driver's name and phone number to the customer if s/he requests it.

You can ask us to stop sending you newsletters and other marketing messages at any time by following the opt-out links on any marketing message sent to you OR by contacting us at any time.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

We keep the personal data you provide for as long as you have an account in order to provide you with our services. We will delete or amend this information and/or provide you with a copy upon your request. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Welcome to We Deliver Local Limited's privacy policy. Our trade names are ‘Beelivery’ and ‘We Deliver Local’.

Beelivery respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1. Important information and who we are

Purpose of this privacy policy

This privacy policy aims to give you information on how We Deliver Local Limited collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter or purchase a service.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

Controller

We Deliver Local Limited is the controller and responsible for your personal data (referred to as “Beelivery”, "we", "us" or "our" in this privacy policy).

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on 11/04/2019.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
• apply for our services;
• create an account on our website;
• request marketing to be sent to you;
• enter a competition, promotion or survey; or
• give us feedback or contact us.
• Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
• Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:

Technical Data from the following parties:

• analytics providers such as Google based outside the EU;
• advertising networks
• search information providers.

• Contact, Financial and Transaction Data from providers of technical and payment services.
• Identity and Contact Data from data brokers or aggregators.

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.

View the glossary to find out more about the types of lawful basis that we will rely on to process your personal data.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see [LINK TO YOUR COOKIE POLICY].

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of your personal data

We may share your personal data with the parties set out below for the purposes set out in the table [Purposes for which we will use your personal data] above.

• External Third Parties as set out in the [Glossary].
• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International transfers

Many of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
• Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

In some circumstances you can ask us to delete your data: see [your legal rights] below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• [Request access to your personal data].
• [Request correction of your personal data].
• [Request erasure of your personal data].
• [Object to processing of your personal data].
• [Request restriction of processing your personal data].
• [Request transfer of your personal data].
• [Right to withdraw consent].

If you wish to exercise any of the rights set out above, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Glossary

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

THIRD PARTIES

External Third Parties

• Service providers acting as processors who provide IT and system administration services.
• Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
• Google, Facebook, Zendesk, Trustpilot, Cloudflare, Microsoft

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

• If you want us to establish the data's accuracy.
• Where our use of the data is unlawful but you do not want us to erase it.
• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
• You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

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