We Deliver Local Limited (‘Beelivery’): Driver/Customer Delivery Agreement

The agreement between you and the delivery driver is made when the driver agrees to deliver the items in your order to you. The agreement is on these terms and no other terms.

If a driver is not found within 40 minutes of the time that you place your order with Beelivery, no agreement will be made as the order will be cancelled automatically.

You are responsible for checking a delivery immediately and notifying the driver of any errors in that delivery. Mistakes cannot be rectified later.

All purchases, including alcohol and tobacco, are made directly from local shops. The driver agrees to buy the purchases from the shop as your agent. This means that if you have any issues with the quality of the items delivered then you should raise them with the shop itself. As some items are weighed and cut to order, refunds may not always be possible unless the items are faulty or not as described.

The driver is responsible solely for delivery of the items.

You agree to pay the driver the total amount specified in your order which includes the driver’s delivery fee.

You must be ready at the delivery address at the agreed time as deliveries will not be left without signature and, where applicable, proof of age. If you cannot provide proof of age where required, the relevant items will be returned to the shop and you will be charged a fee.

You must confirm receipt of delivery by providing the PIN number issued by Beelivery to the driver.

The driver aims to deliver within 90 minutes of you placing your order (or the timescale notified to you at the time of booking). However, occasionally drivers may take longer to deliver due to circumstances outside their control, such as heavy traffic. Likewise, the driver does not guarantee that the items you order will be available. You will not be charged if an item is not available because it is out of stock. If an item does not match the item that you ordered, then you can ask the driver to take it back and you will not be charged for that item.

The driver will deliver on the delivery day that you select.

You can cancel an order by contacting Beelivery at any time up until (but not including) the day of delivery. In Scotland, the sale of alcohol is prohibited before 10am and after 10pm. Deliveries of alcohol are prohibited between 12am and 6am.